Privacy Policy

1. Personal Data We Collect

We may collect the following categories of personal data when you use our website, services, walk-in booking, check-in time and staying:

• Contact details (name, phone number, email address)
• Coming from and proceeding to locations
• Booking and transaction details
• Government ID (for check-in as required by Indian law)
• Preferences (dietary, room type, wellness program choices)
• Device and browsing data (IP address, cookies, analytics)

2. Purpose of Data Collection

We collect and process personal data for:

• Providing accommodation and related services
• Booking confirmation, payment processing, and communication
• Legal compliance with government and tourism regulations
• Marketing, offers, and newsletters
• Security, analytics, and service improvement

3. Consent and User Rights

By submitting your data, you provide explicit, free, specific, and informed consent as per the Digital Personal Data Protection Act, 2023.

You have the right to access, correct, update, or request deletion of your data after staying.

You may withdraw your consent at any time after checkout by contacting us at booking@kshetraretreat.com.

Upon withdrawal, we may be unable to provide certain services.

4. Data Storage and Retention

Your data is stored securely on servers located within India or jurisdictions compliant with Indian data transfer norms (as per third party server companies).

We retain data only as long as necessary for the purpose it was collected or as required by law.

5. Data Sharing and Disclosure

We do not sell your personal data.

Data may be shared with service partners (payment gateways, booking platforms, email service providers) strictly for service delivery.

We may disclose data if required by law, court order, or government authority.

6. Security Measures

We implement reasonable technical and organisational safeguards including encryption, access controls, and regular audits to protect your data from unauthorised access, loss, or misuse.